How a cabin rental company saved 60+ hours with better guest communication.
Save Time, Increase Productivity!
Reduction in After
Hour Call Volume
Hours Saved Not
Being On The Phone
Reduction in Calls
Monetary SavingsIn Year 1
Being inundated with phone calls and spending hours answering questions. Every guest has similar questions. Some of these may sound familiar:
“What is the WIFI password?”
“Where is the pool key?”
“When do we get arrival instructions?”
“Where are extra pillows and blankets?”
These questions cause an influx of calls especially just before or, worse, just after a guest arrives. This causes unnecessary amounts of time on the phone for staff and less than desirable experiences for the guests.
Utilizing the client’s booking software we deliver useful information immediately after the guest has booked. We then follow up with additional emails at specific intervals before the guest arrives and during their stay, ensuring they get the information they need before they ask.
The client added 6 additional cabins to their inventory from 2016-2017. Even with those added cabins, the overall number of calls after guests checked in dropped 8%. Even with 6 additional cabins we reduced the total number of calls! This accounted for a 38% reduction in call volume per cabin!
The total amount of time saved not having to field calls was 89.79 Hours! That is over 2 weeks of full-time work freed up to focus on building your business.
We have the skill and the experience needed to shape your vacation rental business for success. Do you want the same? Get in touch with us now!