How moving from old school reservation management to utilizing technology frees time and makes owners happy
From Ma’ and Pop to Legitimate
Increase in Gross Revenue
Added in First
Increase in Properties
Added in First year
Increase in Average Gross Revenueper Property in First Year
The mindset of losing control if guests were able to book reservations over the phone is one that is outdated and invalid. However, this is a hard mindset to change and one that must be sympathized with. This client took every reservation over the phone and punched it into a credit card machine manually.
Countless hours were spent answering questions, writing down guest information, managing reservations on paper calendars, typing each email individually to communicate with the client, etc., etc. Even if not all of this applies, if any of it applies, keep reading.
ClutchMark was able to listen and understand the business from an operational and marketing perspective to advise a Vacation Rental Software (Equipment Rental Software also applies) that fit the needs of the business. This moved all bookings and reservation management into a single platform to help with organization and automating many of the tasks that were once manual. Things to keep in mind:
- From where do most of your bookings come? VRBO, Airbnb, Viator, Your Own Website?
- Do you need Trust Accounting?
- Do you need integrations with third-party apps like QuickBooks, MailChimp, Salesforce?
The results were staggering. Forget all the time saved with the previously mentioned processes. Average Gross Revenue per cabin increased by $9,108.77 (32%) in the first year. The company experienced the largest growth year due to the added professional appearance and increased the number of cabins from 14 to 22 (57%). Even with the added cabins, Average Gross Revenue per cabin still increased! We weren’t taking from one cabin to book another.
Bottom Line: People want to book online. It is easier, more secure, and the standard practice in today’s society.
We have the skill and the experience needed to shape your vacation rental business for success. Do you want the same? Get in touch with us now!